Privacy policy
Privacy Policy
Last updated: April 26, 2025
This Privacy Policy describes how Valenza ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from valenzastyles.com (the "Site"). It also covers how we handle your data when you interact with our services, including communications, orders, and browsing activity.
By using our Site, you agree to the collection and use of your information as described in this policy. If you don’t agree, please don’t use the Site.
Who We Are
Valenza is an online store that offers a curated selection of fashion products. We operate under a dropshipping model, which means most items are shipped directly from third-party suppliers or brands. As such, some product details, shipping timelines, return policies, and warranties may vary depending on the supplier.
Information We Collect
We collect personal information in the following ways:
Information You Provide Directly:
Your name, contact details, shipping and billing address, payment confirmation, and any messages you send through our website.
Automatically Collected Information (Usage Data):
We collect data about how you use the Site, such as your IP address, browser type, device info, and pages visited. This is done through cookies and similar technologies.
From Third Parties:
We may receive data from platforms we use to power the store, like Shopify, as well as from suppliers and payment processors.
How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Communicate with you about your purchases or inquiries
Provide customer service
Detect and prevent fraud or security issues
Improve and personalize your experience
We may also use your email to send marketing messages, but you can unsubscribe at any time.
Suppliers and Third-Party Fulfillment
Please note: Products sold through our Site are fulfilled and shipped by third-party suppliers or brands. Each supplier may have its own return policy, shipping times, and warranty terms. If you have any questions or issues with a product or order, please contact us directly. We will coordinate with the supplier on your behalf to resolve the matter.
Cookies and Tracking
We use cookies to understand how you use our Site, improve performance, and show you relevant products or offers. You can manage or disable cookies through your browser settings.
For cookie details from Shopify, visit: https://www.shopify.com/legal/cookies
Sharing Your Information
We may share your data with:
Service providers like Shopify, payment processors, or shipping partners
Suppliers for order fulfillment and returns
Advertising partners to show you relevant promotions
Legal authorities, if required by law
We do not sell your personal data.
Your Rights
Depending on where you live, you may have the right to:
Access your personal data
Request correction or deletion
Object to certain uses
Opt out of marketing emails
Lodge a complaint with your data protection authority
To exercise these rights, contact us at info@valenzastyles.com.
Children's Privacy
Our Site is not intended for children under 16. We do not knowingly collect data from children.
International Use
If you’re visiting our site from outside Canada, please note your data may be processed in other countries by our suppliers or service providers.
Contact Us
If you have any questions or concerns about this Privacy Policy, feel free to email us at: