Shipping policy

Shipping Policy

Thank you for shopping with Valenza! We are committed to providing you with the best online shopping experience. Please take a moment to review our shipping policy below.

Order Processing Time

All orders are processed within 3-7 business days after receiving your order. During high-demand periods or special promotions, processing times may be slightly longer.

You will receive an email with your tracking information once your order has shipped.

Shipping Rates and Delivery Times

We offer several shipping options to suit your needs. Shipping costs and delivery times are calculated at checkout based on your shipping address and the shipping method selected.

Standard Shipping: Estimated delivery time is 7-14 business days, with a shipping fee of $x.xx

Expedited Shipping: Estimated delivery time is 3-5 business days, with a shipping fee of $x.xx

Free Shipping: Available on orders over $x.xx. Delivery time will be 7-14 business days.

Please note that delivery times may vary depending on your location and the availability of the products.

Supplier Shipping Policies

Please be aware that shipping times and policies may vary depending on the supplier of the product you purchase. Some suppliers may have longer processing or shipping times, which can affect the overall delivery of your order.

International Shipping

We are pleased to offer international shipping to selected countries. International delivery times vary by destination and may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer.

Please check your country’s customs policies before placing your order.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to be updated in the carrier's system.

Missing or Lost Packages

If your package is marked as delivered but you have not received it, please reach out to us at info@valenzastyles.com. We will assist in locating your package. If the package is lost in transit, we will work with the shipping carrier to resolve the issue, but please note that we are not responsible for lost packages once they have been marked as delivered by the carrier.

Shipping Restrictions

currently we only ship to Canada. We are continuously working to expand our shipping areas, so please check back for updates.

Customer Support

If you have any questions about shipping or need assistance, please don’t hesitate to contact us at info@valenzastyles.com. Our team is here to help!